Frequently Asked Questions

  We've divided frequently asked questions into four categories:
Introduction / Sign-up Questions
Login and Password Questions
User Support Questions



Introduction/Sign-up Questions



What is FormFox?

FormFox is a web based collection tool that will allow a collection to be performed for any participating laboratory and any specimen type. It is an online application that can be accessed through Internet Explorer. There is no software to download!

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How much does it cost to use FormFox?

If you already have the necessary equipment (computer, printer, signature pad, internet), there are no costs associated with using FormFox for electronic CCF. If you don't have the necessary equipment, it is your responsibility to furnish it. Other FormFox services, such as reporting of results for alcohol tests, instant drug tests and physical exams can be included in a subscription for a small monthly fee.

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Who can use FormFox?

Any collection site or clinic with the necessary equipment is eligible and can get signed up by contacting a FormFox representative. The phone number is (801)-461-9609 and the email address is signup@formfox.com.

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Can an employer, laboratory or TPA use FormFox to pre-order test events?

Yes, event orders for all FormFox services can be submitted through FormFoxOrder.com. Users can register at the site free of charge, and begin placing orders immediately. FormFox also offers a web service intergration for those who already have or wish to develop their own ordering interface, and push the orders to FormFox. Contact a FormFox representative for more information and documentation about the web service integration.

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How do I sign up for FormFox?

Contact a FormFox representative at (801)-461-9609 or email to signup@formfox.com and ask to be signed up.

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What equipment will a collection site need to begin using FormFox?

FormFox sites will need a computer, internet access, printer, e-pad signature capture device, and a barcode reader (recommended but not required). FormFox also supports the use of an iPad tablet, which offers the benefit of built in signature capture and barcode scanning features. Collection sites are responsible for obtaining their own equipment.
For a list of recommended equipment and links to purchase items online please visit FormFox MarketPlace.

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How can I review or receive training for FormFox?

Please click on the links below to register for the training that fits your schedule. All new locations must attend Collection by Restroom.

Tuesday Wednesday Thursday
Collection by Restroom
9:00-10:00 AM MST
Switch to Plain Paper
10:00-10:15 AM MST
Quest Express Results Online
10:00-10:15 AM MST


Collection by Restroom
1:00-2:00 PM MST




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If I have the necessary equipment and have attended a training course...what's next?

The final steps to become an active FormFom site are to ensure that your site setup is complete , including the services offered at your location. Each collector or examiner must have login credentials, and have completed the practice tests. The FormFox team will ship your first set of FormFox label stock, which includes seals for urine bottles, blood and oral fluid tubes, and hair sample envelopes.

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How will I benefit from using FormFox?

Less paperwork, fewer headaches! Check out our full list of features and benefits to using FormFox.

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Can FormFox be used for Federal & Non-Federal collections?

FormFox has been generating non-federal eCCFs since its launch in 2007, with millions of non-federal collection events conducted each year. Quest and CRL have both received approval to process federally regulated eCCFs.

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What types of specimen collections are currently supported in FormFox?

Hair, blood, oral fluid and urine collections are supported in FormFox either in single instances or as multiple specimen collections. POCT/instant testing, breath alcohol testing, and DOT physical exams are also supported in FormFox

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Where is the FormFox data stored?

FormFox data is stored in our dedicated, secure X-helion Data Center in Salt Lake City, UT. This facility is a SSAE 16 (Type II) certified facility that is exclusive to and wholly controlled by the FormFox team.

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Which laboratories does FormFox partner with?

FormFox is an open system, and encourages all laboratories to become a FormFox laboratory partner. The list of lab partners is always growing. For the current FormFox laboratories click here.

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Login and Password Questions


How do I login to FormFox?

New users must must have been assigned a login name and a temporary password. It is also highly recommended that you allow pop-ups for the FormFox site in your browser. After submitting your username and password in the FormFox.com login section, you will be prompted to create a new password. Your site administrator has access the user setup, and can reset your password, if necessary.

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How do I reset a password?

Users will have their passwords locked after five unsuccessful login attempts. If this has occurred, or if the user has simply forgotten their password, the site administrator or FormFox support can reset it. Site administrators can select the System tab, and then User Setup, to access the password reset functionality for a particular user.

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How often does FormFox prompt you to change your password?

Every 90 days.

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Are there requirements for my login name and password?

A login name must be at least eight characters, and can be a combination of letters and/or numbers, but does not require a combination of the two. The password must also be at least eight characters, and include both alpha and numeric values must have at least one numeric value.

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If a collector is terminated, how does the administrator ensure that the collector can no longer access FormFox?

Users that no longer work at a FormFox clinic or collection site should be set to inactive. The site administrator can make this change by choosing the System tab, and then selecting User Setup.

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User Support Questions


How do I start a collection in FormFox?

There are several ways to start a collection in FormFox, but the key to an eCCF collection in FormFox is the laboratory account number. The laboratory account number is used by FormFox to retrieve the associated employer, MRO and test profile data for the account. If the collector knows the lab account or if there is a paper CCF available, which has the lab account, the collector can begin the process by entering the lab account. Some FormFox sites keep a list of the most common accounts for which they collect samples and send to the lab. The Account Book in FormFox also allows sites to setup accounts, and collectors can also begin a collection by choosing the account from the Account Book. The most common method now used within FormFox to start a collection is using an Authorization Number for an event that has been pre-ordered.

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How do I start a FormFox collection using the 'authorization barcode' option?

The authorization barcode is generated when a test event is "pre-registered" in FormFox, meaning an order was placed. If the donor arrives at the collection site with an authorization form, the collector can enter the authorization number from the form, or scan the associated bar code, under the "Authorizatin Barcode" option. This action will retrieve the ordered test event with FormFox and allow the collector to complete the event.The donor will come in with a pre-authorized barcode that the collector will enter rather than starting with the manual chain. The collector retrieves the pre-order, verifies the information is correct and performs the collection.

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If I have a paper CCF, can I convert that into an eCCF?

Yes, the paper CCF holds the laboratory account number, so the collector can either scan the barcode or enter the lab account number into FromFox to start the collection process.

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If the donor does not bring an Authorization Form or paper CCF with them, how should I proceed?

Since the key to starting a lab based collection in FormFox is the laboratory account number, check to see if there is a list of customer lab accounts at your clinic/collection site, or check to see if your site has set up customers in the FormFox Account Book. You could also call the customer to obtain the laboratory account number or find out if the test event may have been pre-ordered. Without the laboratory account number, FormFox will not be able to produce a proper eCCF.

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Collector selects "Print CCF" and nothing happens.

Check to ensure that Adobe Reader is installed on any computer trying to run FormFox. There could also be multiple toolbars running with pop up blockers. Contact technical support at (877) 376-3691.

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Collector attempts to print CCF and their printer stops working.

If for any reason the collector loses printing capability, the collector will have to manually fill out a CCF using paper forms on hand that were sent by the lab.

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How does the MRO or Employer get a copy of the CCF?

Users can print a copy of the CCF at any time in FormFox, and provide a copy to the donor, employer or MRO. FormFox also provides an option to auto-distribute the MRO copy via fax as part of the premium subscription package.

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I made an error after Step 1 in FormFox and I don't think I can complete the test.

The collector can log out and log back in and should be alerted that a test is in process. FormFox will ask if they want to continue with the test or delete the test. Choose delete.

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How do I retrieve a test that was deleted?

First, check the Completed event section in FormFox, which includes all tests completed over the previous seven days. Additionally, users can use the search function in the navigation menu. This will allow you to search for a test event by sample ID, donor ID, account, location, collected date, billed date or scheduled date.

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Company
Address: 1414 S Main St.
Salt Lake City, UT 84115
Phone: (800) 647-9070

Support
support@formfox.com
signup@formfox.com
(877) 376-3691
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